Help Centre

My Subscription

Can I pay by Direct Deposit?

Yes you can, however, we only accept yearly subscriptions via direct deposit.

You need to contact Solo Accounts first.

contact@soloaccounts.com.au

Are my payment details secure?

Solo Accounts payment options connect you with either Westpac’s Payway system or PayPal.

Any bank account or credit card details stored, are within these external systems and not Solo Accounts.

How do I unsubscribe?

  1. Log In to your website account
  2. Main Menu
  3. Account Settings
  4. In the Unsubscribe box enter your password
  5. Type the text in the Re Captcha box
  6. Click “Unsubscribe” button

How do I change my password?

  1. Log in to your website account
  2. Main Menu
  3. Account Settings
  4. Password
  5. Confirm Password
  6. Save

 

What happens if I stop paying my subscription?

60 days from your expiry date your account including all data and images will be deleted permanently.

During the 60 day period from your expiry date,  you cannot add records but you can modify existing records, print reports and download your data and images.

Contact Solo Accounts Administration of you need assistance.

How do I know when my subscription expires?

Your subscription expiry date is shown at the top of the “PAY SUBSCRIPTION” screen from the Main Menu on the website.

How do I pay my Solo Accounts subscription?

  1. Log In to your website account
  2. Main Menu
  3. Pay Subscription

Select your payment choice and follow the screen instructions.

An invoice from Solo Accounts will automatically be added to your expense cabinet.

 

How many users can I have?

You can have multiple users logged into the one account, on different devices all at the same time.

However, each Solo Accounts account is designed to collate the records for one individual’s or one entities Business Activity Statement (BAS) and Tax Return.

Can I change my subscription type?

If you change from not register to register for GST or vice versa, yes you can change your subscription type.

You can only do this by contacting Solo Accounts Administration on contact@soloaccounts.com.au